Return & Refund Policy

Return & Refund Policy

We want you to be happy with your purchase. If something isn’t right, please read the information below carefully before reaching out.

Return Period

You may request a return within 30 days of delivery. The return period begins from the date your order is confirmed as delivered.

Eligibility

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original condition with all tags attached
  • Free from damage, stains, odors, or signs of use

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Items that have been worn, washed, or altered
  • Items returned without prior authorization

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@veralissey.shop with your order number and photos of the issue. We will work with you to resolve the matter promptly.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or style, please return your original item (if eligible) and place a new order.

How to Request a Return

To begin a return, please contact us at support@veralissey.shop with your order number and reason for return. Do not send items back without prior authorization.

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